Shipping policy

Shipping Policy

Effective Date: November 11, 2026

At Luxe Storage Supply, we believe that a great shopping experience should continue long after an order has been placed.

Whether you are purchasing a classic everyday T-shirt, selecting a new casual style or adding a fresh piece to your wardrobe, we want the delivery process to be simple, transparent and convenient.

We understand that customers look forward to receiving their purchases, and we make reasonable efforts to prepare and dispatch orders efficiently.

This Shipping Policy explains our shipping charges, order processing arrangements, delivery procedures and the steps customers can take if an order is delayed, damaged or missing.

1. Shipping Destinations

Luxe Storage Supply offers delivery to destinations supported by the shipping options available during checkout.

Available destinations may depend on carrier coverage, fulfilment arrangements and applicable shipping restrictions.

Customers should ensure that their shipping address is complete and accurate before submitting an order.

Some remote locations, restricted addresses or destinations outside our available delivery network may not be serviceable.

If we discover that an address cannot be serviced after an order has been placed, we will contact the customer to discuss an appropriate solution.

2. Shipping Fees

We aim to keep our delivery pricing straightforward and easy to understand.

Our standard shipping arrangement is based on the merchandise subtotal of each order.

Free Standard Shipping

Orders with a merchandise subtotal of US$10 or more qualify for free standard shipping.

Standard Shipping Fee

Orders with a merchandise subtotal below US$10 are subject to a US$5.99 shipping charge.

The applicable shipping fee will be displayed during checkout before the customer confirms payment.

The merchandise subtotal refers to the combined price of the products in the order before shipping charges are added.

Where promotional discounts apply, the checkout page will display the applicable order total and shipping fee.

Any special shipping promotion will be subject to its clearly disclosed conditions.

3. Order Processing

Once an order has been successfully submitted, we begin the order verification and preparation process.

This may involve:

Reviewing the customer's order details.
Confirming payment authorisation.
Checking T-shirt availability.
Verifying selected sizes and product variations.
Preparing the correct merchandise.
Checking the order for obvious defects or discrepancies.
Packaging the items appropriately.
Arranging dispatch through an available shipping provider.

We aim to process orders efficiently, although processing times may vary depending on order volume, inventory availability, weekends, public holidays and other operational circumstances.

Order processing time is separate from the carrier's delivery time.

An order confirmation indicates that we have received the order. A separate dispatch confirmation may be provided once the merchandise has been handed over to the shipping provider.

4. Shipping Timeframes

Delivery timeframes depend on several factors, including:

The destination address.
The shipping service selected.
Carrier operating schedules.
Dispatch arrangements.
Weather conditions.
Seasonal demand.
Public holidays.
Unforeseen transportation disruptions.

Any delivery estimate displayed during checkout or communicated by our customer service team should be treated as an estimate unless expressly stated otherwise.

We will make reasonable efforts to fulfil orders within the time represented at the time of purchase.

Where no shipment timeframe is stated, we will comply with the applicable requirements of the FTC Mail, Internet, or Telephone Order Merchandise Rule, including its general 30-day shipment requirement and delay notification procedures.

5. Order Confirmation and Tracking

After an order has been submitted, customers may receive an email confirming that their purchase has been received.

Where tracking is available, a separate shipping confirmation may contain:

Order identification details.
Shipping confirmation.
Tracking number.
Delivery provider information.
Available tracking instructions.

Please allow reasonable time for tracking information to become active after dispatch.

Tracking updates may not appear continuously because carriers update their systems at different stages of transportation.

If the tracking information appears incorrect or remains unchanged for an extended period, please contact us.

6. Delivery Address Accuracy

Customers are responsible for providing accurate delivery information during checkout.

Please carefully review:

Recipient name.
Street address.
Apartment or unit number, if applicable.
City.
State.
ZIP code.
Country.
Contact details where requested.

Incomplete or incorrect information may result in delivery delays, unsuccessful delivery attempts or parcels being returned to the sender.

If you notice an error after placing your order, contact us immediately.

We will make reasonable efforts to correct the address before dispatch, although changes cannot be guaranteed once the order has entered fulfilment or been transferred to the carrier.

7. Missed or Unsuccessful Deliveries

If a delivery attempt is unsuccessful, the carrier may follow its own delivery procedures.

Depending on the service, this may include:

Making another delivery attempt.
Leaving the package at an authorised safe location.
Holding the package at a collection facility.
Providing instructions for collection.
Returning the package to the sender.

Customers should review any notifications provided by the carrier and follow the relevant collection or redelivery instructions.

If a parcel is returned because of an incorrect address or an unsuccessful delivery attempt, please contact us to discuss the available options.

Any additional delivery charges will be explained before another shipment is arranged, subject to applicable law.

8. Lost or Delayed Packages

We understand that delayed or missing orders can be frustrating.

If your T-shirt has not arrived within the estimated delivery period, please contact us.

Our team may:

Review your order details.
Confirm the delivery address.
Check available tracking information.
Contact the delivery provider where appropriate.
Investigate the shipment status.
Discuss an appropriate resolution.

If an order is confirmed lost or has not been delivered as required, we will address the matter in accordance with applicable consumer protection laws.

We will not treat the mere issuance of a tracking number as proof that an order has been successfully delivered.

9. Damaged or Incorrect Deliveries

Although we aim to prepare every order carefully, transportation damage or fulfilment errors may occasionally occur.

Please contact us if you receive:

A T-shirt with visible fabric damage.
A garment with damaged seams or stitching.
An incorrect size.
An incorrect product or design.
An item with a significant manufacturing defect.
An incomplete order.
Merchandise that materially differs from its description.

To help us review the issue, please provide:

Your order number.
A description of the problem.
Photographs of the affected garment, where possible.
A photograph of the packaging if it appears damaged.

We will review the information and determine the appropriate next steps.

Any statutory refund, replacement or other remedy will be handled according to applicable law.

10. Multiple Shipments

Some orders may occasionally be fulfilled in more than one shipment.

This may occur because of inventory availability, separate fulfilment arrangements or other operational circumstances.

If your order is split into multiple packages, the parcels may have different tracking numbers and arrival dates.

If one item has not arrived after the remaining items have been delivered, please contact our customer service team so that we can investigate.

11. International Shipping and Customs

For orders delivered outside the United States, additional customs and import requirements may apply.

Depending on the destination country, shipments may be subject to:

Import duties.
Customs inspections.
Local taxes.
Customs clearance fees.
Other government-imposed charges.

Where such charges are not included in the checkout total, they may be payable by the recipient in accordance with the destination country's laws.

International delivery estimates may be affected by customs clearance and local delivery arrangements.

Customers should review their country's import requirements before placing an order.

12. Order Changes and Cancellations

If you need to change your shipping address, modify an order or request cancellation, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before dispatch.

Once a parcel has been transferred to a carrier, changes may no longer be possible.

If a shipment delay occurs, we will provide any notices and cancellation options required under applicable federal law.

13. Shipping Responsibilities

Luxe Storage Supply aims to handle orders and deliveries responsibly.

We recognise that customers have legal protections where merchandise is not shipped or delivered as agreed.

Where the FTC Mail, Internet, or Telephone Order Merchandise Rule applies, we will comply with its requirements concerning:

Reasonable shipment expectations.
Clearly stated shipping timeframes.
Notifications of shipment delays.
Customer consent to applicable delays.
Cancellation rights.
Prompt refunds for unshipped merchandise.

Nothing in this policy is intended to waive any applicable customer protection.

14. Contact Our Shipping Team

For questions about shipping charges, order processing, tracking information, missing packages or delivery problems, please contact:

Luxe Storage Supply
Legal Business Name: BDE LLC
Contact Person: LOUISEFRANCISKABARNHOORN
Email: [email protected]
Business Address: 2609 Emerald Island Blvd, Kissimmee, FL 34747, USA
Website: https://www.luxestoragesupply.com

We appreciate your patience and trust. Our goal is to make receiving your Luxe Storage Supply purchase a smooth and positive experience.