Refund policy

Return and Refund Policy

Effective Date: November 11, 2026

At Luxe Storage Supply, we believe that clothing should be comfortable, practical and expressive of personal style. A well-chosen T-shirt can become an everyday favourite, whether it is worn for a relaxed weekend, a casual outing, a day at home or as part of a carefully styled outfit.

We want every customer to feel confident when shopping with us. From reviewing product descriptions and sizing information to receiving and trying on your new apparel, we aim to make the entire experience straightforward and enjoyable.

We understand that sometimes a purchase may not work out as expected. A size may not fit quite right, a colour may not match your wardrobe, or an item may arrive with an unexpected issue. This Return and Refund Policy explains how we handle those situations and how customers can request assistance.

This policy is intended to operate consistently with applicable United States federal and Florida consumer protection laws, including the Federal Trade Commission Act and the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), where applicable.

1. Customer Satisfaction and Consumer Rights

Customer satisfaction is important to Luxe Storage Supply. We make reasonable efforts to provide products that match their descriptions and arrive in acceptable condition.

All purchases remain subject to any applicable statutory consumer protections.

Nothing in this policy is intended to exclude or restrict rights that customers may have under applicable federal or state law.

Where a product is defective, materially misrepresented or otherwise subject to a legally required remedy, the relevant legal requirements will take priority over our voluntary return arrangements.

2. Return Eligibility

We offer a voluntary return period of 30 days from the date of delivery for eligible change-of-mind requests.

To qualify for a voluntary return, the T-shirt should generally meet the following conditions:

  • The return request is submitted within 30 days after delivery.

  • The garment is unworn and unused.

  • The item has not been washed, dry-cleaned or otherwise laundered.

  • Original tags and labels remain attached, where applicable.

  • The garment is free from stains, makeup marks, perfume, deodorant residue and other signs of wear.

  • The item has not been altered, repaired or modified.

  • Any original accessories or included components are returned.

  • The customer can provide an order number or other reasonable proof of purchase.

Customers may carefully inspect and try on an item to assess its fit, in a manner consistent with ordinary clothing retail practices.

However, garments showing evidence of actual use, washing or damage caused after delivery may not qualify for a voluntary change-of-mind return.

These conditions do not override any rights that may apply to defective or misrepresented merchandise.

3. Change-of-Mind Returns

We understand that selecting clothing online can sometimes involve a little uncertainty.

You may decide that a T-shirt is not the right choice because:

  • The size is not what you expected.

  • The colour does not complement your wardrobe.

  • The style is different from your personal preference.

  • You have changed your mind after receiving the item.

  • You no longer need the product.

For eligible change-of-mind requests, customers may contact us within 30 days of delivery.

Approved voluntary returns must generally be sent back in their original condition.

Unless otherwise agreed, customers are responsible for the return shipping costs associated with change-of-mind returns.

Original shipping charges, if any, are generally non-refundable for voluntary returns.

4. Defective, Damaged or Incorrect Items

We take reasonable care when preparing orders and aim to ensure that the correct apparel is sent to each customer.

However, if something is not right with your order, please contact us so that we can review the situation.

You may contact us if your T-shirt:

  • Arrives with a manufacturing defect.

  • Has a damaged seam or significant stitching problem.

  • Contains holes, tears or unexplained fabric damage.

  • Arrives with an incorrect size compared with the size ordered.

  • Has a materially incorrect colour or design.

  • Is substantially different from the product description.

  • Is missing an advertised component or feature.

  • Is otherwise defective or materially misrepresented.

To help us assess your request, please provide:

  1. Your order number.

  2. The name or description of the affected item.

  3. A brief explanation of the problem.

  4. Clear photographs showing the issue, where possible.

  5. Any additional information reasonably required to review the claim.

For apparel defects, photographs showing the affected stitching, fabric, print or garment label may be particularly helpful.

We may request additional information or a reasonable opportunity to inspect the item before determining the appropriate remedy.

5. Wrong Size or Incorrect Product

We understand that accurate sizing is an important part of online clothing shopping.

If you receive a different size from the one selected during checkout, please contact us.

For example, if you ordered a medium T-shirt but received a large, we will review the order and provide an appropriate resolution.

If you selected the correct item but find that the fit does not suit your personal preference, this will generally be treated as a change-of-mind request, subject to our voluntary return conditions.

Please review available size charts, garment measurements and product descriptions before placing an order.

6. Items Not Eligible for Voluntary Change-of-Mind Returns

Unless otherwise required by applicable law or agreed by Luxe Storage Supply, the following may not qualify for voluntary change-of-mind returns:

  • T-shirts that have been worn beyond ordinary fitting.

  • Garments that have been washed or dry-cleaned.

  • Products with stains, odours, makeup or deodorant marks.

  • Garments that have been altered or modified.

  • Items with missing tags or components where their absence materially affects the returned condition.

  • Products damaged through misuse or improper care after delivery.

  • Items returned outside the voluntary 30-day return period.

These exclusions do not apply where a customer is entitled to a remedy under applicable law.

7. How to Request a Return

To begin a return, contact our customer service team by email.

Email: [email protected]

Subject: Return Request – Order #[Your Order Number]

Please include your full name, order number, product details and reason for requesting a return.

Our team will review your request and provide instructions regarding the next steps.

Please do not send products to the return address before receiving confirmation and return instructions.

This helps us identify returned parcels and process them efficiently.

8. Return Address

Approved returns should be directed to the following address unless our customer service team provides alternative written instructions:

BDE LLC – Luxe Storage Supply
2609 Emerald Island Blvd
Kissimmee, FL 34747
United States

Customers should retain their return tracking information and shipping receipt until the return has been completed.

9. Return Shipping Costs

For voluntary change-of-mind returns, the customer is generally responsible for return shipping expenses.

If the return is necessary because we sent an incorrect product or the merchandise is defective, damaged or materially misrepresented, we will review the circumstances and arrange an appropriate remedy.

Where applicable law requires the seller to cover reasonable return expenses, we will comply with those requirements.

If you believe your item qualifies for a return because of a product defect, please contact us before arranging shipment.

10. Refund Assessment

Once the returned merchandise has been received, we will inspect its condition where necessary and determine whether the requested refund is appropriate.

Our assessment may consider:

  • The condition of the garment.

  • Whether the original tags remain attached.

  • Whether the item has been washed or worn.

  • The reason for the return.

  • Whether the product was supplied incorrectly.

  • Whether the product has a manufacturing defect.

  • Any applicable statutory consumer rights.

We will communicate the outcome of the review to the customer.

11. Refund Processing

Where a refund is approved, it will generally be issued to the original payment method.

For voluntary returns, we aim to initiate approved refunds within 5–10 business days after the returned merchandise has been received and assessed.

The time required for the refund to appear in the customer's account may depend on the bank, card issuer or payment provider.

For refunds required under applicable law, we will follow the relevant statutory requirements and will not use our ordinary processing target to delay a legally required refund.

Refunds will normally cover the eligible purchase amount, together with any other amounts required to be refunded by applicable law.

12. Exchanges

If you would prefer a different size, colour or T-shirt design, please contact us to enquire about an exchange.

Exchanges are subject to product availability and our confirmation.

For example, a customer may request to exchange a T-shirt for a different size or choose another available style.

If the original product is defective or incorrect, we will handle the matter according to applicable consumer protection requirements rather than treating the request as an ordinary change of mind.

13. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order enters fulfilment or dispatch.

Once an order has been shipped, cancellation may no longer be possible.

If the order cannot be stopped before dispatch, customers may contact us to discuss available return options after delivery.

Nothing in this section limits cancellation or refund rights arising under applicable law, including the FTC Mail, Internet, or Telephone Order Merchandise Rule.

14. Lost or Missing Returns

Customers returning merchandise should use a trackable shipping service where reasonably available.

If a returned parcel is delayed or appears to be lost, please contact the shipping provider and retain the relevant tracking information.

We will cooperate reasonably in reviewing return-related delivery concerns.

15. Contact Information

For return, refund, exchange and product-related enquiries, please contact:

Luxe Storage Supply
Legal Business Name: BDE LLC
Contact Person: LOUISEFRANCISKABARNHOORN
Email: [email protected]
Business Address: 2609 Emerald Island Blvd, Kissimmee, FL 34747, USA
Return Address: 2609 Emerald Island Blvd, Kissimmee, FL 34747, USA
Website: https://www.luxestoragesupply.com

We appreciate your trust in Luxe Storage Supply and will make reasonable efforts to ensure that every customer concern is handled fairly, professionally and transparently.

Important Consumer Rights Notice

This policy is provided in addition to any rights available under applicable federal and state laws. Nothing in this policy is intended to waive or limit a right that cannot legally be waived or limited.