Privacy policy

Privacy Policy

Effective Date: November 11, 2026

At Luxe Storage Supply, we understand that shopping online involves more than choosing products. It also involves sharing information that helps us process orders, arrange deliveries and provide customer assistance.

We value the confidence customers place in our business and take the responsible handling of personal information seriously.

This Privacy Policy describes how BDE LLC, operating the Luxe Storage Supply website at https://www.luxestoragesupply.com, collects, uses, stores, maintains and discloses personal information.

Our goal is to explain these practices clearly and provide customers with a better understanding of how their information is handled.

This policy is designed with reference to applicable United States federal and Florida privacy and data protection requirements, including the Florida Information Protection Act of 2014, where applicable, and relevant Federal Trade Commission consumer protection requirements.

1. Information We Collect

We may collect different categories of information depending on how you use our website.

A. Personal Identification and Contact Information

When you place an order, contact our team or use website features, we may collect:

  • Full name.

  • Email address.

  • Billing address.

  • Shipping address.

  • Telephone number, where provided.

  • Customer account information, if applicable.

  • Other details voluntarily supplied through customer communications.

B. Order and Transaction Information

When customers purchase T-shirts from Luxe Storage Supply, we may collect information relating to their transactions, including:

  • Order numbers.

  • Products purchased.

  • Garment sizes and selected variations.

  • Product quantities.

  • Purchase dates.

  • Payment status.

  • Order totals.

  • Shipping charges.

  • Delivery information.

  • Return and refund records.

  • Customer service communications relating to purchases.

C. Payment Information

Payments may be processed by independent payment providers.

Depending on the payment method, the relevant provider may collect payment card information, billing information, transaction identifiers and other details required to complete the purchase.

We generally receive transaction confirmations and limited payment-related information necessary to manage orders.

We do not intentionally store complete payment card details on our own systems unless specifically disclosed and handled through an appropriately secured payment arrangement.

D. Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type.

  • Device type.

  • Operating system.

  • Website pages viewed.

  • Date and time of visits.

  • Referring websites.

  • General website navigation activity.

  • Cookie identifiers.

  • General interaction with website features.

This information helps us understand how customers use our store and improve its performance.

2. How We Collect Information

Information may be collected through several methods.

Directly From Customers

We collect information when you:

  • Place an order.

  • Complete checkout.

  • Create a customer account.

  • Subscribe to promotional communications.

  • Submit an enquiry.

  • Send us an email.

  • Request a return or refund.

  • Participate in a promotion or survey.

  • Provide feedback or a product review.

Automatically Through Website Technology

We may use cookies, analytics tools and similar technologies to collect certain technical information when visitors interact with our website.

Through Service Providers

We may receive relevant information from payment processors, shipping providers, ecommerce platforms and other companies involved in completing customer transactions.

3. How We Use Personal Information

We use collected information for legitimate business purposes, including the following.

Order Processing

Personal information helps us:

  • Confirm customer purchases.

  • Process payments.

  • Verify order details.

  • Prepare and dispatch T-shirts.

  • Arrange delivery.

  • Provide order confirmations.

  • Send available shipping updates.

  • Manage cancellations and refunds.

Customer Service

We may use customer information to respond to questions concerning:

  • T-shirt sizes and available styles.

  • Product descriptions and garment specifications.

  • Order status.

  • Shipping arrangements.

  • Incorrect or damaged products.

  • Return and refund requests.

  • General website assistance.

Website Improvement

Technical and browsing information may help us understand which website features are useful, identify navigation difficulties and improve the overall shopping experience.

Fraud Prevention and Security

We may use relevant information to:

  • Identify suspicious transactions.

  • Detect potentially fraudulent activity.

  • Protect customer accounts.

  • Investigate unauthorised access.

  • Maintain website security.

  • Prevent misuse of our services.

Marketing and Promotions

Where permitted by applicable law and subject to any required consent, we may use contact details to send information about:

  • New T-shirt collections.

  • Product launches.

  • Special offers.

  • Seasonal promotions.

  • Discounts.

  • Store announcements.

  • Other relevant updates.

Customers may opt out of promotional communications at any time.

Essential transactional messages may still be sent when necessary to complete an order or respond to a customer request.

4. Cookies and Tracking Technologies

Cookies are small data files that may be stored on your device when you visit our website.

We may use cookies and similar technologies to:

  • Maintain essential website functionality.

  • Remember shopping cart contents.

  • Support checkout processes.

  • Recognise returning visitors.

  • Understand general website traffic.

  • Improve navigation.

  • Analyse website performance.

  • Support marketing activities where permitted.

You may manage cookies through your browser settings.

Disabling certain cookies may affect the availability or functionality of some website features.

Where applicable law requires consent for certain tracking technologies, we will seek the necessary consent before using them.

5. Disclosure of Personal Information

We do not sell personal information to third parties for money.

However, we may share relevant information with service providers where reasonably necessary to operate our business.

These may include:

Payment Processors

Payment providers may receive relevant transaction and payment information to process purchases, authorise payments and manage refunds.

Shipping Providers

Delivery companies may receive recipient names, delivery addresses and necessary contact details to transport and deliver purchased merchandise.

Ecommerce and Website Providers

We may use third-party hosting services, online store platforms, website maintenance providers and technical support companies.

Analytics and Marketing Services

Where enabled and legally permitted, certain information may be shared with analytics or marketing service providers to understand customer behaviour and manage promotional activities.

Professional Advisers

Information may be disclosed to legal advisers, accountants, auditors and other professional service providers when reasonably necessary.

Government and Law Enforcement Authorities

We may disclose information when required or authorised by applicable laws, court orders or lawful government requests.

6. Data Security

We take reasonable administrative, technical and physical measures to protect personal information against:

  • Unauthorised access.

  • Improper disclosure.

  • Loss or theft.

  • Unauthorised alteration.

  • Misuse.

  • Other foreseeable security risks.

Depending on the services used, these measures may include secure website connections, restricted system access, account security controls and payment processing protections.

However, no online platform, electronic transmission or storage system can be guaranteed to be completely secure.

We therefore cannot promise absolute security, although we aim to use reasonable measures appropriate to the nature of the information we handle.

7. Data Breach Response

If a security incident involving personal information occurs, we will assess the circumstances and take appropriate action.

Where the Florida Information Protection Act or another applicable law requires notification, we will follow the relevant investigation, notification and reporting requirements.

Depending on the nature of an incident, affected individuals may receive information about:

  • The nature of the incident.

  • The categories of information involved.

  • Recommended protective measures.

  • Steps taken to investigate and address the issue.

  • Available contact information for further assistance.

8. Information Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy or to satisfy applicable legal and business requirements.

For example, order records may be retained for accounting, tax, transaction management, fraud prevention and dispute resolution purposes.

When information is no longer reasonably required, we will take appropriate steps to delete, destroy or de-identify it, subject to applicable recordkeeping obligations.

9. Children's Privacy

Our website is intended for general consumers and is not specifically designed to collect personal information from children under 13.

We do not knowingly collect personal information online from children under 13 in circumstances where applicable law requires parental consent.

If a parent or guardian believes that a child has provided personal information to us without appropriate authorisation, please contact us.

We will review the request and take appropriate steps where required by law.

10. Third-Party Websites

Our website may contain links to third-party websites, payment platforms or external services.

These websites may have their own privacy policies, security procedures and information collection practices.

Luxe Storage Supply does not control the privacy practices of external websites that we do not operate.

Customers should review the privacy terms of third-party services before submitting personal information to them.

11. Your Privacy Choices

Depending on applicable law and the nature of the information involved, you may be able to:

  • Request information about personal data associated with your transactions.

  • Request correction of inaccurate contact details.

  • Update your marketing preferences.

  • Unsubscribe from promotional emails.

  • Manage certain cookie preferences through your browser.

  • Ask questions about our information handling practices.

To submit a request, contact [email protected].

We may need to verify your identity before responding to requests involving personal information.

12. Marketing Communications

Customers who receive promotional emails may unsubscribe using the link included in the message or by contacting our customer service team.

We will process valid opt-out requests in accordance with applicable law.

Opting out of promotional emails does not automatically stop essential messages relating to purchases, payment confirmations, shipping updates, returns or customer service matters.

Our marketing practices are intended to comply with applicable requirements, including the CAN-SPAM Act where relevant.

13. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business, website technology, service providers or legal obligations.

Any updated version will be published on our website with a revised effective date.

We encourage customers to review this page periodically.

14. Contact Information

For privacy-related enquiries, data requests or concerns about how personal information is handled, please contact:

Luxe Storage Supply
Legal Business Name: BDE LLC
Contact Person: LOUISEFRANCISKABARNHOORN
Email: [email protected]
Business Address: 2609 Emerald Island Blvd, Kissimmee, FL 34747, USA
Website: https://www.luxestoragesupply.com

We appreciate the trust our customers place in us and are committed to handling their information responsibly, transparently and with appropriate care.